By: Markus Witcomb
Home / Outsourcing
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The decision to outsource your IT support function or keep it in-house is difficult for any business, no matter the size, but more so for SME’s.
Our experience in providing IT support services has enabled us to summarise 9 key reasons to help you consider if this is the right choice for you.
The average annual salary of an in-house IT Manager is approximately £35 to £45K per annum. Added to this are costs for recruitment, additional company benefits and on-going training to keep their skills up to date. For most smaller businesses, an in-house IT specialist is a luxury that they simply cannot afford. However, they are still left with a large potential cost to their business in periods of downtime resulting in loss of productivity and staff spending their valuable time trying to solve problems they do not completely understand.
Our outsourced IT support, ensures your costs are reduced and consolidated into a fixed monthly payment allowing you to easily budget.
Your businesses IT needs may peak and trough, so there isn’t enough work for a dedicated person. You may be a small company and simply don’t have enough space for another staff member. Although you are heavily dependent on your IT systems to run your business, you can’t justify a full-time, in-house employee. Therefore, there are no experts on hand if you have a critical failure and you will need to resort to costly emergency support should this occur.
Our outsourced IT Support, ensures you can call a dedicated Service Desk and speak to an IT technician as often as you like. A team of experts are always on hand to monitor systems and help fix any problem you may encounter.
You may have a dedicated IT person in-house or a designated employee looking after your IT in addition to their normal job. You rely heavily on them for the continuity of your IT systems to run your business. What happens if there is critical failure and they are on holiday, off sick, at an external event or meeting? What if they are already dealing with a crisis and another one arises at the same time? Or if there is a serious issue and they try everything they can think of, but it is beyond their capabilities?
Our outsourced IT support ensures you will always have a team of experts on call that are never off sick or take any holidays. We will come up with solutions to complement and support your own internal IT staff.
Perhaps you’re thinking about employing your own internal IT person. If you are not from a technical background how do you ensure that you recruit people with the right skill set for your business.
Recruitment is a tough, time-consuming and expensive process at the best of times. It is easy to be confused and bamboozled with technical jargon if you are not IT savvy. This could turn out to be a costly mistake for your business if you employ the wrong person.
Our outsourced IT Support ensures you don’t have to worry. You will always have an on call team of highly trained IT specialists equipped with the latest industry qualifications, most up-to-date technical knowledge and skill set available.
Your time is precious and should be spent concentrating on your core business activities like your staff, costs and most importantly meeting the needs of your customers. The last thing you need is to waste time worrying and sorting out IT issues.
Our outsourced IT support will give you complete peace of mind, take the stress out of managing your technology needs and allow you to focus on running your business.
You may think that you are saving money by keeping the responsibility for your technology in-house and distributing it internally. The likelihood is your employees are not focusing on their primary roles and are being constantly distracted trying to deal with niggling IT issues which is dramatically reducing their productivity.
Our outsourced IT support ensures your employees can call a dedicated Service Desk where a technician will quickly diagnose and fix their problem. This will speed up problem resolution, reduce your downtime and allow staff to be more productive by focusing on their core roles.
The IT landscape is a constantly changing environment and technology is transforming at a rapid rate. How do you find out if there is a new product, software upgrade or application that may be able to benefit your current operations?
Our outsourced IT support is at the forefront of technology provision and we have a range of partnerships and accreditations with industry leading technology providers such as Microsoft, Dell and Sophos. We have gained advanced intelligence and training regarding the latest technological developments and solutions that will be able to help improve your business.
Are you worried about your business continuity? Need a disaster recovery plan? Want to support an increasingly mobile workforce? Need to reduce your print and telecommunication costs? Need an Information Security Policy or new telephone system?
Our outsourced IT support has extensive knowledge and experience in a wide cross-section of IT specialisms and will already understand the needs of your business. We are able to provide you with a range of additional services and specialist advice.
You may base your current IT strategy on a ‘break/fix’ scenario. This means that by the time you know there is a problem, your business and staff’s productivity has already been affected and you typically experience prolonged periods of costly downtime.
Our outsourced IT support focuses on issue avoidance by proactively monitoring your systems 24/7/365. Problems can be identified and rectified before they affect your business, virtually eliminating any downtime and making sure that your IT services are always available when you need them.