3 Myths about Managed IT Services

22 Mar

By: Markus Witcomb

IT Support

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The term “Managed IT Services” may be a newer one for your business. Traditionally, most small to mid-sized businesses either outsource occasional IT-related tasks to a local company or they rely solely on their internal IT staff to handle everything technology-related. The good news? There is a better, more cost-efficient way to ensure your IT needs are being completely taken care of.

In fact, companies like QAIST can often reduce unnecessary IT and software costs, while simultaneously dedicating a highly qualified team to monitor and take care of your technology needs.

After attending several networking events, 3 common themes (or myths) cropped up, which I’d like to share with you.

Myth #1: Managed Services Will Eliminate Your Internal IT Staff

Most companies that implement Managed IT Services continue employing an IT department to handle many IT-related tasks. In fact, it’s a huge benefit to have an internal IT team work closely with a Managed IT Service Provider, to ensure accurate information is being communicated to other members of the company, and any internal suggested upgrades or changes are implemented when necessary.

A Managed Service Provider does not need to take the place of an internal staff, they are simply an outside, qualified team who can focus on issues from a Birdseye view, allowing the internal IT department to focus on the daily technology issues every company requires.

Companies are increasingly relying on outside providers for part of their IT needs, MSPs generally complement rather than replace internal IT.

Instead, especially in larger companies, bringing an MSP into the mix frees up existing IT staff to focus on more strategic projects.

It elevates the IT staff and brings them out of the shadows within the organization and allows them to focus on a custom app dev project or cloud initiative — something highly strategic.

Myth #2: Managed IT Services are More Expensive for You

This couldn’t be further from the truth! Because of their outside perspective, often, Managed IT Service Providers can reevaluate a company’s entire IT system and software and scale it back to a consolidated system that works more efficiently whilst saving costs.

IT budgets consist of many items: hardware costs, software and network infrastructure costs and maintenance costs, to name a few… Managed Service Providers (MSPs) can offer all the latest technology, (which in turn eliminates) maintenance costs that accompany outdated hardware, which internal IT departments may not have the budget to upgrade.

Don’t forget about the expense of staff costs, which can be the most volatile over-time. Maybe the company you want to work with needs to reduce the size of its IT department because the cost of paying their current staff is far too high. It could also be the case that the company has no dedicated IT team and employees are forced to compensate by performing technical tasks that are outside of their core area of expertise, slowing productivity and preventing the business from being able to grow. With the managed services business model, customers are able to more easily predict their IT costs on a month-to-month basis.

Myth #3: Using Managed IT Services Means Less Control Over Your Data

Working with a team of experienced professionals is vital when considering the importance of an organization’s technical infrastructure. One glitch in a businesses’ phone or email systems could mean major setbacks. By leaning on a knowledgeable team, problems will be fixed quickly and skilfully.

Managed service providers can perform automated tasks, such as alerting when a backup has failed, pushing out patches, monitoring systems and generally optimizing the working environment…

Managed services is about shifting the odds against a catastrophic failure into a more favourable position, so when a catastrophe does occur, backups will be verified and current, an inventory of the systems can be referenced, and repair time and data loss can be limited

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